Last updated: 2 October 202

1. About us
This Privacy Policy explains how Canine Nutrition Coach (“CNC”, “we”, “us”, “our”) collects and uses your personal information when you use our website and services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact email: [email protected]
Postal address: CNC HQ, PO Box 753, Tunbridge Wells, TN9 9XL, United Kingdom

2. The information we collect
We collect the following categories of personal data:

• Contact details: name, email address, postal address, and (if provided) phone number.
• Order details: items purchased, payment method, delivery instructions.
• Dog details: name, breed, weight, health stage, fertility/pregnancy information, litter details. (Although about your dog, this information is linked to you as the owner and is therefore treated as personal data.)
• Membership data: club subscriptions, recordings of live sessions, participation in forums or calls.
• Payment details: processed securely by third parties (e.g. PayPal, Square). We do not store card numbers.
• Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy).

3. How we use your information
We use your data to:

• Process and deliver your orders.
• Provide coaching, consultations and membership services.
• Send essential service emails (order confirmations, dispatch notices, membership updates).
• Manage your membership access to calls, recordings and resources.
• Provide personalised supplement guidance based on your dog’s details.
• Comply with our legal obligations (tax and accounting).
• Improve our website and services.
• Send marketing emails if you have consented (unsubscribe any time).

4. Legal bases for processing
We process your personal data on the following bases:

• Contract: to provide the products and services you order.
• Consent: for optional marketing communications.
• Legal obligation: to meet tax and regulatory requirements.
• Legitimate interests: to keep our services running smoothly, respond to queries, and improve customer experience.

5. How we share your data
We do not sell your data. We may share limited information with trusted third parties who help us run our business, including:

• Payment providers (Square, PayPal, Stripe, Clearpay).
• Delivery services (Royal Mail, couriers).
• Website platform/IT providers (Weebly, email hosting, Google Cloud).
• FECLAB (if you purchase a worm screening kit – your testing contract is with them directly).
• Professional advisers and insurers (accountants, solicitors, insurers).

6. Who controls your data
For data protection purposes, the data controller of Canine Nutrition Coach is: Isobel May Smith, sole trader, trading as “Canine Nutrition Coach”. Contact: [email protected]

7. Retention
We keep your personal data for as long as necessary for the purposes collected:

• Orders and payments: 6 years (tax and accounting law).
• Dog notes and supplement guidance: retained for ongoing support unless you ask us to delete them.
• Membership records: until your membership ends, plus a reasonable administrative period.
• Marketing emails: until you unsubscribe or withdraw consent.

8. Your rights
You have rights under UK GDPR, including to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion (“right to be forgotten”).
• Restrict or object to certain types of processing.
• Request transfer of your data to another provider (data portability).
• Withdraw consent where processing is based on consent.

If you are unhappy with how we handle your data, please contact us first so we can try to resolve the issue. You also have the right to raise a concern with the UK’s data protection authority, the Information Commissioner’s Office (ICO) www.ico.org.uk.

9. Cookies
Our website uses cookies and similar technologies. Please see our Cookie Policy for details.

10. Security
We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

11. Data Protection Registration
Canine Nutrition Coach is registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number ZC005614.

12. Updates
We may update this Privacy Policy from time to time. The most current version will always be available at:
https://www.caninenutritioncoach.co.uk/privacy-policy.html